Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.

You are responsible for the accuracy of account information, keeping credentials confidential, and all activity under your account. Notify us promptly at hello@pixelepiclabs.com if you suspect unauthorized access.

BookYourDetail provides software tools for mobile detailing and similar businesses, which may include branded booking portals, scheduling, customer and booking management, payment collection via third-party processors (such as Square), messaging (including SMS and email), invoicing, quotes, demos, and related features. Features may change over time.

We provide a technology platform. We are not a party to detailing or other services you offer to your customers. Transactions, job quality, scheduling performance, refunds for jobs, and customer disputes related to your services are between you and your customers, except where we expressly process platform subscription fees.

Demo or trial environments may be temporary, limited, and not intended for production use. We may reset or delete demo data at any time.

Paid plans, free trials, and billing are described on the Service or at signup. Unless otherwise stated, subscription fees are charged in advance and are non-refundable except where required by law or expressly offered by us. You authorize us and our payment partners (including Square) to charge your payment method for applicable fees and taxes.

Customer deposits and job payments collected through Square (or similar) for your customers are processed under your connected merchant account where applicable. We do not hold customer card funds as your bank; settlement is handled by the payment processor subject to their terms.

We may change pricing with notice. Continued use after the effective date of a price change constitutes acceptance of the new pricing for subsequent billing periods.

You agree to:

• Use the Service only for lawful business purposes and in compliance with all applicable laws (including marketing, SMS/TCPA, privacy, and consumer protection laws).
• Obtain any consents required to collect, store, and message customer contact information through the Service.
• Not misuse the Service, attempt unauthorized access, interfere with other users, reverse engineer the Service except as allowed by law, or use the Service to send spam or unlawful content.
• Ensure content you upload (logos, photos, descriptions, customer data) does not infringe others' rights.

You retain ownership of your business content. You grant us a worldwide, non-exclusive license to host, process, and display that content solely to operate and improve the Service. Copyright complaints are handled under our DMCA Copyright Policy.

The Service may integrate with third parties (for example Supabase, Square, email/SMS providers, and Google Maps). Their terms and privacy policies apply to your use of those services. We are not responsible for third-party outages, fees, or decisions (including payment declines or account holds by processors).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXEL EPIC LABS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL NEVER BE LOST OR CORRUPTED.

Some jurisdictions do not allow certain warranty disclaimers; in those cases, the disclaimer applies to the fullest extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXEL EPIC LABS AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PIXEL EPIC LABS FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

These limitations are a fundamental part of the bargain and apply even if any remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law (including certain liability for fraud or willful misconduct).

You will defend, indemnify, and hold harmless Pixel Epic Labs and its owners, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your content or customer data; (c) your detailing or other services to customers; (d) your violation of these Terms or applicable law; or (e) your communications (including SMS and email) sent through or facilitated by the Service.

You may stop using the Service and request account closure by contacting us at hello@pixelepiclabs.com.

We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you violated these Terms, pose a security or legal risk, fail to pay fees when due, or if we discontinue the Service. We may also terminate for convenience with reasonable notice where practicable.

Upon termination, your right to use the Service ends. We may delete or disable access to your account data subject to our Privacy Policy and legal retention requirements. Sections that by their nature should survive (including disclaimers, limitation of liability, indemnification, arbitration, and class waiver) will survive termination.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs interpretation and enforcement of the arbitration agreement below.

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by emailing hello@pixelepiclabs.com with a description of the dispute and your contact information. If we cannot resolve it within thirty (30) days after we receive your notice, either party may proceed as below.

Binding arbitration. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including formation, interpretation, breach, or termination) will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or Consumer Arbitration Rules if applicable). The arbitration will be conducted in English. The seat of arbitration will be Salinas, Monterey County, California, unless the parties agree otherwise or the arbitrator determines that a remote hearing is appropriate.

Exceptions. Either party may: (a) bring an individual action in small claims court if it qualifies; or (b) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information pending arbitration.

Process. The arbitrator may award individual relief that a court could award. Judgment on the award may be entered in any court with jurisdiction. Each party will bear its own costs unless the arbitrator rules otherwise or applicable rules require a different allocation.

If this arbitration agreement is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court, and the exclusive venue for any court proceeding will be the state or federal courts located in Monterey County, California, and you consent to personal jurisdiction there.

YOU AND PIXEL EPIC LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

TO THE EXTENT A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND PIXEL EPIC LABS WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

If the class action waiver is found unenforceable, then the entirety of the arbitration agreement in Section 11 will be null and void as to that proceeding, and the dispute will proceed in court subject to Section 10 and the venue language above.

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If changes are material, we may provide additional notice (for example by email or in-product notice). Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms, together with the Privacy Policy and any order or plan details presented at purchase, are the entire agreement between you and Pixel Epic Labs regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us should be sent to hello@pixelepiclabs.com. Pixel Epic Labs is located in Salinas, California.

Pixel Epic Labs
Salinas, California
Email: hello@pixelepiclabs.com

These Terms are a general template for BookYourDetail and are not legal advice. Consult an attorney for advice specific to your situation.